Privacy Policy.

1. Who we are

Altia is a software business which creates intelligence and investigation software for law enforcement agencies, government departments and private sector businesses. We help them save time, resources and money by making their investigation management process smarter, simpler and more robust.

Altia is the Data Controller for any personal data that you provide to us through our website. Altia will process your personal data in line with all applicable laws including the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

We process personal data on the following lawful bases:

• performance of a contract;
• compliance with a legal obligation;
• our legitimate interests (e.g. improving our services or informing you of a relevant service);
• your consent, where required.

The contact details for Altia can be found at the bottom of this notice.

2. How we collect your personal data and information

Altia does not collect any personally identifying information from visitors to its website other than information that is knowingly and voluntarily given. Personally identifying information (such as name, email address etc) will only be collected when you fill out a form on the site.

We will only use this information to respond to any enquiries you have submitted and to contact you by email about related products and services. You can opt-out of receiving information from Altia by using the opt-out or unsubscribe option on any marketing communications you receive.

3. How long we keep your personal data and information for

We will retain your personal data for as long as it is necessary for any contract you hold with Altia or until you opt-out or unsubscribe from any notifications that you have been receiving.

4. Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently to improve the user experience, as well as to provide information to the owners of the site.

While you are using this website, we may use cookies and collect other information (such as IP addresses) regarding your browsing activity. This information is used for internal purposes only and is used to assist us in evaluating, developing and improving this website. We do not use this information to attempt to find out the identities of those using our website.

Two types of cookies may be used on this site; ‘session cookies’ and ‘persistent cookies’. Session cookies are temporary cookies that remain in your browser until you have exited the website. Persistent cookies will remain in your browser for a longer period of time. This website makes use of cookies to monitor visitor sessions. No personal data is stored in the cookie that is issued by this site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal data or information you may give us during your visit.

Only necessary cookies are enabled, by default, on our site. All other non-essential cookies must be manually accepted using the cookie consent button at the bottom of each web page.

Most web browsers also allow you to disable cookies, but in doing so it may affect the functionality of our website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

5. Non-disclosure to third parties

Altia does not sell your information to third parties, but we may share personal data with trusted third-party service providers acting on our instruction. Your data will only be used for customer service purposes (e.g. responding to questions about your product or service) or for marketing purposes (e.g. product update emails, newsletters and information about relevant events under the basis of consent or legitimate interest). At any time you can opt-out using the unsubscribe option available in on all marketing communications.

6. Sub-processors

Altia engages with third-party sub-processors to help us provide services to our customers. These sub-processors store content from the Altia website (e.g. case studies, product information, news stories etc) or information you have provided (e.g. content you submit to the support team, the support portal or a form completion on the website) and assist Altia with processing it.

Where data is transferred outside the UK, appropriate safeguards such as the UK International Data Transfer Agreement are in place.

7. Security

Data security is of great importance to Altia and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data.

8. Storage

Wherever you provide personal information it will be treated, held and used in strict compliance with the Data Protection Act 2018. Any information provided or collected will be stored securely and made available only for restricted and authorised use within Altia. Industry standard technologies and methodologies such as firewall protection are employed to ensure that your personal information is protected against unauthorised access or use. Data is periodically cleansed by deletion or checking current values with you.

9. Other sites

This website may contain links to other third-party websites. These third-party websites are not owned or controlled by Altia and we do not accept responsibility for their content, their privacy policies or how they treat information obtained from their users.

10. Your rights

Subject to some legal exceptions, you have a right to request a copy of the personal data and information that we hold and process about you. Similarly, you also have other rights in relation to rectification, erasure, restriction, data portability, objections and automated decision making. If you would like a copy of some or all of your personal data or wish to exercise or discuss your other rights then please contact Altia using the contact details at the bottom of this page. We will respond to requests within one month, unless an extension applies.

You have the right to complain to Altia about the way your personal data and information is processed. Please contact the Altia Data Protection Officer using the contact details at the bottom of the page. If you remain dissatisfied, then you may also complain to the Information Commissioners Office. They can be contacted at:

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

www.ico.org.uk​

11. Changes to this Privacy Policy and Acceptance

This Privacy Policy was last updated in March 2026.

By your use of the website and its services you are agreeing to the terms of this Policy. From time to time we may make changes and updates to this policy in order to ensure your information and data is secure. Your continued use of this website following any changes signifies that you agree to be bound by such changes. Frequent review of this Policy is therefore recommended.

Please email any questions, concerns or comments you have about this policy to info@altiaintel.com, or write to: Altia, Castlebridge Office Village, Kirtley Drive, Nottingham NG7 1LD.